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Sudbury residents have taken to social media regarding a string of failed deliveries from a company called UniUni. Residents took to social media to share false delivery confirmation messages complete with pictures of houses where the driver allegedly delivered the packages. Each time, the driver had submitted a picture of the wrong house. Residents took to social media in an attempt to identify the houses in the pictures, though many didn’t look like pictures of Sudbury properties according to commenters.
One resident posted that a Sudbury retailer, Wild Birds Unlimited, had found a package that was supposed to be delivered to their house in their recycling bin. Wild Birds Unlimited facilitated a pickup for the resident according to the post.
Residents reported a variety of different online retailers, ranging from Amazon.com to Temu, as the source of their orders, but they reported that the delivery was handled by UniUni.
The claims of false delivery confirmations appear to spread beyond Sudbury, as they were reported in nearby Wayland, Massachusetts. The Wayland Police Department issued a statement that they were investigating the situation, and that they had recovered over 100 packages that were spotted in a dumpster in Wayland. Wayland Police reported that they were working with UniUni customer service to ensure the packages got to their appropriate destinations, however they also advised residents to report similar situations to several authorities:
On June 27, the Wayland Police Department issued an update and requested that members of the public share any information they may have about the situation.
Sudbury Weekly contacted UniUni’s public relations department to request a statement, but did not receive a response as of publishing time.
UPDATE: After publishing, we received the following statement from UniUni:
“Our internal investigation has confirmed that this isolated incident was the result of misconduct by a third-party delivery driver. The individual responsible was employed by an independent Delivery Service Partner (DSP) contracted by UniUni. The DSP has been permanently removed from UniUni’s network, and we are taking all necessary steps to recover the affected packages. This behavior is unacceptable and does not reflect UniUni’s service standards or values. We sincerely apologize for the inconvenience this has caused. We are grateful to law enforcement and the community for their support in helping us resolve this matter quickly.” – Martin van den Hemel, Director of Communications at UniUni.
